The Togolese government wants to speed up administrative processing and reduce delays affecting both government employees and members of the public. In a circular, the Ministry of Public Service and Social Dialogue, under the Presidency of the Council, reminded officials that administrative requests must be handled within the required deadlines.
The delays affect several procedures related to public employees’ careers, including appointments, confirmation as permanent civil servants, promotions, corrections to official personal records, sick and maternity leave, resumption of duty and retirement.
According to the ministry, these recurring delays “have a serious impact on the careers of affected employees” and show that administrative deadlines are not being met. They also affect the efficiency of public services and the quality of service provided to citizens.
One Month to Clear the Backlog
Directors general, directors and heads of department have been instructed to take immediate action to speed up the handling of outstanding requests. The ministry has asked them to clear the backlog within one month.
Departments and services will also have to submit weekly reports on the status of outstanding requests. The reports are intended to help officials monitor progress and identify bottlenecks.
The government says the measure is intended to ensure that departments meet deadlines and that administrative requests are handled more quickly. The initiative is aimed at reducing delays for government employees and members of the public who depend on these services.